Find the answers to your questions to guide you through your experience on our store here.
Our shop is committed to shipping orders within 48 hours of order confirmation (no orders are processed on Saturdays or Sundays). A shipping confirmation email, including the tracking number, will be sent to you when your order is on its way. Standard delivery takes an average of 6 to 10 business days to arrive at your home with Colissimo.
Yes, 2 days after your order, you will automatically receive a tracking number. This number can be entered on our package tracking page. accessible here.
We process your orders quickly, usually within 12 hours . For this reason, you have 12 hours after placing your order to send an email to support@camberlyn.com requesting a cancellation or modification. After this time, your items will have already been shipped, and we will not be able to modify your order.
No worries! You can return your item up to 30 days after receipt. Contact us at support@camberlyn.com and our team will get back to you with return instructions.
Shipping costs are free and therefore, returns are entirely at the customer's expense.
Once the returned products have been received, the refund will be processed within 10 business days to the original payment method. For refunds of orders paid by credit card: the order amount will be credited back to your bank account.
Payment on camberlyn.com is completely secure. All the information you provide during payment is protected and encrypted using SSL ( Secure Sockets Layer ). We have absolutely no access to your bank details.
We accept payments by credit/debit cards ( Visa , MasterCard , American Express ), PayPal and other secure online payment methods.
Have you consulted the FAQ above and still can't find the answer to your question? Simply contact us by email at support@camberlyn.com or using the form below. A member of our team will respond within 24 to 48 hours.