FAQs
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.
How do I track my package?
You can track your package using your order number and email address by going to the *Track my order* section on our website.
What are the shipping times for your products?
We do our best to ship your order within 24 hours, sometimes this delay can be up to 72 hours . Your order will then be entrusted to the carrier, and you will be delivered within 5 to 10 working days . (Depending on periods, promotions and transport service)
Is delivery free?
It depends on several factors (promotions, periods, etc.). If delivery is free, we will display it on our website.
Do you deliver worldwide?
Currently, we mainly deliver to Europe . Please check the list of countries available for delivery when placing your order.
Where do we ship your product from?
Our premises are located in France . Our international warehouse is located in China. However, following our recent development, we are considering launching our next collections from a warehouse in France, which will allow us to deliver to France in less than 7 days.
I haven't received all the items in my order, what's going on?
Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send us a message via the website's contact form, email, or chat, and we'll send you a similar replacement item as soon as possible.
What is the quality of the products you offer?
Our items are carefully crafted by professionals, we prioritize the quality of materials in order to create quality items.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders, or bank transfers.
How to return a product?
For any information request, contact us on our support: support@merissy.com
If you would like more information about returns please refer to our Return Policy.
Are return costs covered?
All return shipping and other charges are the responsibility of the customer.
Can I request a refund for the product?
You can submit a refund request to our support: support@merissy.com
COMPANY INFORMATION:
Company: Merissy
Physical address: 1875 Avenue Bergemont, 6, Québec QC, Canada
Postal Code:G1J 3T4
Company number: 2280406093
Phone: +1 266 777 8984
Email: support@merissy.com